Practice rules

Procedures and rules of conduct in our medical practice

Information on consultation hours

Dear patients,

We want you to feel comfortable with us. We want to offer you an appointment quickly and ensure short waiting times. However, we can only achieve this goal if you support us and adhere to the following rules of practice and behaviour.

Appointment hours

  • Please be punctual. If you arrive too early or too late, this will hinder the practice and lead to longer waiting times.
  • Please bring your insurance card with you!
  • Please bring your MRI, CT and X-ray images with you!
  • We ask for your understanding if patients are brought forward in an emergency.
  • Slight delays can always occur in a doctor’s surgery. We ask for your tolerance.
  • Please cancel your appointment in good time (24 hours in advance) so that we can reschedule it.
  • Please do not bring other people with you to your appointment.
    This is at the expense of the next patient.

Our staff are experts in practice management and must make decisions that are in the interests of all concerned. Please remain patient, even if the team cannot fulfil all your wishes immediately.

A few more notes on our own behalf

  • Nobody likes sitting in a waiting room with a fever of 40 degrees, a cough and a cold, etc..
    The other patients are also worried that they could catch the disease.
  • Please inform us of any infectious diseases over the phone.
  • Not all of our services are included in your health insurance catalogue.
    We ask for your understanding that we have to charge privately for services that are not covered by your health insurance.
    We also have to charge privately for certificates and attestations that are not intended for the health insurance company.
  • Sometimes one of the doctors has to leave the consultation for an emergency visit.
    We try to ensure that such cases have as little impact as possible on the running of the practice.

We work for the benefit of our patients. To this end, we keep ourselves up to date with further training in our ‘spare time’. – We are happy to do this and ask for your support and the necessary respect for our work.

  • Friendliness and an appropriate tone should be a matter of course, even in difficult moments!
  • We attach great importance to data protection and privacy! Photographs and videos are therefore not permitted on our premises.
  • Please refrain from using your smartphone on our premises.

With these practice rules, we want to fulfil your needs as patients even better.

The basis for this is friendliness and respectful interaction with one another.